Change Confirmation Message in Zendesk Mobile App
How can I change the confirmation message after a ticket is submitted through the Zendesk mobile app?
Yes, you can change the confirmation message after a ticket is submitted through the Zendesk mobile app. To do this, you need to access the Mobile SDK page in the Admin Center.
First, ensure you are an account administrator. In the Admin Center, click on Channels in the sidebar, then navigate to Classic > Mobile SDK. Select the registered mobile app you want to configure from the list. Click the Support SDK tab to display the configuration options. Change Default to Customized, enter your custom message, and then save the changes. You can also localize this message using dynamic content. For more details, check out theoriginal article.
More related questions
What permissions are needed to change the confirmation message in the Zendesk mobile app?
To change the confirmation message in the Zendesk mobile app, you must be an account administrator. This role allows you to access the necessary settings in the Admin Center. Once you have the appropriate permissions, you can navigate to the Mobile…
Where can I find the option to customize the confirmation message in Zendesk's Admin Center?
You can find the option to customize the confirmation message in Zendesk's Admin Center under the Mobile SDK settings. This is where you can make changes to the message displayed after a ticket is submitted. To access this, go to the Admin Center,…
Can I localize the confirmation message in the Zendesk mobile app?
Yes, you can localize the confirmation message in the Zendesk mobile app using dynamic content. This allows you to tailor the message to different languages or regions. After accessing the Mobile SDK settings in the Admin Center, you can enter your…
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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