Getting Started with Zendesk WFM - Frequently asked questions
Frequently asked questions
What is Zendesk Workforce Management (WFM)?
Zendesk Workforce Management (WFM) is a tool designed to enhance the predictability and efficiency of customer service operations. It expands Zendesk’s feature set by providing data-driven insights and tools for better workforce planning and…
Who should use the Zendesk WFM Admin Guide?
The Zendesk WFM Admin Guide is ideal for individuals responsible for workforce management planning and administration. This guide provides essential information and instructions to help admins effectively manage and optimize workforce operations…
What can managers learn from the Zendesk WFM Manager Guide?
The Zendesk WFM Manager Guide is tailored for managers involved in workforce management planning. It offers strategies and best practices to help managers utilize Zendesk WFM tools effectively, ensuring efficient team management and improved…
How does the Zendesk WFM Agent Guide assist agents?
The Zendesk WFM Agent Guide helps agents understand how to leverage workforce management tools to enhance their performance. It provides insights into data-driven planning and how agents can contribute to more efficient customer service…
What resources are available for getting started with Zendesk WFM?
Zendesk offers a variety of resources to help you get started with Workforce Management (WFM). These include role-based guides for admins, managers, and agents, as well as additional resources like videos, community forums, and training sessions….
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
