How to List Users with Open Tickets - Frequently asked questions
Discover how to list users with open tickets in Zendesk Explore. Find answers to common questions and learn tips for managing user tickets effectively.
Frequently asked questions
How can I create a report of users with open tickets in Zendesk?
To create a report of users with open tickets in Zendesk, you can use the Explore feature. Start by clicking the reports icon in Zendesk Explore, then select 'New report'. Choose the 'Support - Tickets' dataset and start your report. Add the…
What skill level is required to create a list of users with open tickets in Zendesk?
Creating a list of users with open tickets in Zendesk is suitable for beginners. The process is straightforward and only takes about 5 minutes to complete. You'll be using the Tickets dataset in Zendesk Explore, and the steps involve adding a…
What data source is used for generating a list of users with open tickets in Zendesk?
The data source used for generating a list of users with open tickets in Zendesk is the Tickets dataset. This dataset provides the necessary information to create your report in Zendesk Explore. By selecting the 'Support - Tickets' dataset, you…
How can I filter my report to show only open tickets in Zendesk?
To filter your report to show only open tickets in Zendesk, you need to apply a filter for 'Ticket status'. In the Filters panel, add a filter and choose 'Tickets > Ticket status'. Then, select 'Open' to focus your report on open tickets. This…
What should I do if my Zendesk report of open tickets is too large?
If your Zendesk report of open tickets is too large, you have a couple of options. You can export the report as a CSV file to download all the data. Alternatively, you can apply a metric filter to narrow down the report to show users with a certain…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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