Skill Level for Creating Open Tickets List in Zendesk
What skill level is required to create a list of users with open tickets in Zendesk?
Creating a list of users with open tickets in Zendesk is suitable for beginners. The process is straightforward and only takes about 5 minutes to complete.
You'll be using the Tickets dataset in Zendesk Explore, and the steps involve adding a metric, an attribute, and a filter to generate your report.
More related questions
How can I create a report of users with open tickets in Zendesk?
To create a report of users with open tickets in Zendesk, you can use the Explore feature. Start by clicking the reports icon in Zendesk Explore, then select 'New report'. Choose the 'Support - Tickets' dataset and start your report. Add the…
What data source is used for generating a list of users with open tickets in Zendesk?
The data source used for generating a list of users with open tickets in Zendesk is the Tickets dataset. This dataset provides the necessary information to create your report in Zendesk Explore. By selecting the 'Support - Tickets' dataset, you can…
How can I filter my report to show only open tickets in Zendesk?
To filter your report to show only open tickets in Zendesk, you need to apply a filter for 'Ticket status'. In the Filters panel, add a filter and choose 'Tickets > Ticket status'. Then, select 'Open' to focus your report on open tickets. This…
What should I do if my Zendesk report of open tickets is too large?
If your Zendesk report of open tickets is too large, you have a couple of options. You can export the report as a CSV file to download all the data. Alternatively, you can apply a metric filter to narrow down the report to show users with a certain…
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