Create a Report of Users with Open Tickets in Zendesk
How can I create a report of users with open tickets in Zendesk?
To create a report of users with open tickets in Zendesk, you can use the Explore feature. Start by clicking the reports icon in Zendesk Explore, then select 'New report'. Choose the 'Support - Tickets' dataset and start your report. Add the 'Tickets' metric and the 'Requester name' attribute. You can also include the 'Requester email' if needed. Apply a filter for 'Ticket status' and select 'Open' to focus on open tickets. Save your report once done.
For more detailed steps, you can refer to theoriginal help documentation.
More related questions
What skill level is required to create a list of users with open tickets in Zendesk?
Creating a list of users with open tickets in Zendesk is suitable for beginners. The process is straightforward and only takes about 5 minutes to complete. You'll be using the Tickets dataset in Zendesk Explore, and the steps involve adding a…
What data source is used for generating a list of users with open tickets in Zendesk?
The data source used for generating a list of users with open tickets in Zendesk is the Tickets dataset. This dataset provides the necessary information to create your report in Zendesk Explore. By selecting the 'Support - Tickets' dataset, you can…
How can I filter my report to show only open tickets in Zendesk?
To filter your report to show only open tickets in Zendesk, you need to apply a filter for 'Ticket status'. In the Filters panel, add a filter and choose 'Tickets > Ticket status'. Then, select 'Open' to focus your report on open tickets. This…
What should I do if my Zendesk report of open tickets is too large?
If your Zendesk report of open tickets is too large, you have a couple of options. You can export the report as a CSV file to download all the data. Alternatively, you can apply a metric filter to narrow down the report to show users with a certain…
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