Managing Zendesk API Access - Frequently asked questions
Frequently asked questions
How do I enable API token access in Zendesk?
To enable API token access in Zendesk, you need to adjust settings in the Admin Center. By default, API token access is disabled, so you'll need to enable it before users can start using API tokens. To do this, navigate to the Admin Center, click…
What are the steps to generate an API token in Zendesk?
Generating an API token in Zendesk is a straightforward process, but you must be an administrator and have API token access enabled. To generate a token, go to the Admin Center, click on 'Apps and integrations' in the sidebar, and select 'APIs >…
How can I delete an API token in Zendesk?
Deleting an API token in Zendesk is necessary if you suspect it has been compromised. This action will permanently deactivate the token. To delete a token, navigate to the Admin Center, click on 'Apps and integrations' in the sidebar, and select…
What is the difference between API tokens and OAuth tokens in Zendesk?
API tokens and OAuth tokens in Zendesk serve different purposes and have distinct characteristics. API tokens are auto-generated passwords used with your username to authenticate API requests. They are not tied to a specific user and can be used by…
How do I create OAuth clients in Zendesk?
Creating OAuth clients in Zendesk is essential for generating OAuth access tokens, which are used to authenticate API requests securely. To create an OAuth client, go to the Admin Center, click on 'Apps and integrations' in the sidebar, and select…
Can I restrict access for an API token in Zendesk?
While Zendesk does not directly support creating API tokens with restricted access, you can manage access by assigning custom roles to users. After generating an API token, you can downgrade the user's role to a custom role with limited…
How do I delete OAuth clients and tokens in Zendesk?
Deleting OAuth clients and tokens in Zendesk is crucial for maintaining security and managing access. To delete an OAuth client, go to the Admin Center, click on 'Apps and integrations' in the sidebar, and select 'APIs > Zendesk API'. Navigate to…
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