Turn Off Messaging & Return to Live Chat - Frequently asked questions
Frequently asked questions
How can I disable messaging and revert to live chat in Zendesk?
To disable messaging and revert to live chat in Zendesk, you need to make some changes at the account level. You can turn off messaging for your entire account, which involves setting up the Web Widget (Classic) again and reconfiguring Chat…
What steps are needed to remove a messaging widget in Zendesk?
Removing a messaging widget in Zendesk is a straightforward process, but it doesn't turn off messaging entirely. If you have added messaging widgets in other locations, they will still be available. To remove a widget, go to the Admin Center,…
How do I remove a messaging bot from a channel in Zendesk?
To remove a messaging bot from a channel in Zendesk, you need to adjust the bot settings. This action will prevent customers from chatting with you through that specific channel unless another bot is configured. Navigate to the Admin Center, click…
Can I disable messaging for a specific brand in Zendesk?
Yes, you can disable messaging for a specific brand in Zendesk, especially if you have a Multibrand account. This allows you to use the Web Widget (Classic) instead of the messaging widget for that brand. To do this, go to the Admin Center, click…
What happens if I remove messaging from the entire Zendesk account?
If you remove messaging from the entire Zendesk account, you must set up the Web Widget (Classic) again to ensure customers can still chat with you. Additionally, you may need to reconfigure Chat triggers to replace messaging triggers. It's…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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