Remove a Messaging Bot from a Channel in Zendesk
How do I remove a messaging bot from a channel in Zendesk?
To remove a messaging bot from a channel in Zendesk, you need to adjust the bot settings. This action will prevent customers from chatting with you through that specific channel unless another bot is configured.
Navigate to the Admin Center, click on the Channels icon, and under Bots and automations, select Bots. Hover over the bot you wish to remove and click Settings. Deselect the checkbox next to the currently connected channel and click 'Save'.
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