Reorder Custom Ticket Fields - Frequently asked questions
Discover how to reorder custom ticket fields on your Zendesk contact form. Find answers to common questions and learn tips for managing your ticket fields effectively.
Frequently asked questions
Can I reorder custom ticket fields on the Zendesk contact form?
No, you cannot reorder custom ticket fields on the Zendesk contact form directly. However, there's a workaround! You can use ticket forms for the Web Widget (Classic), which allows you to reorder fields as needed. This means that while the default…
Is there a workaround for reordering ticket fields in Zendesk?
Yes, there is a workaround for reordering ticket fields in Zendesk. You can use ticket forms with the Web Widget (Classic) to reorder fields. While the default contact form doesn't allow for reordering, ticket forms provide the flexibility you…
How can I use ticket forms to reorder fields in Zendesk?
To reorder fields in Zendesk, you can use ticket forms with the Web Widget (Classic). This method respects the order of fields you set. By using ticket forms, you gain the ability to customize the order of fields on your contact form, which isn't…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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