Using Ticket Forms to Reorder Fields in Zendesk
Learn how to reorder fields in Zendesk by using ticket forms with the Web Widget (Classic).
How can I use ticket forms to reorder fields in Zendesk?
To reorder fields in Zendesk, you can use ticket forms with the Web Widget (Classic). This method respects the order of fields you set.
By using ticket forms, you gain the ability to customize the order of fields on your contact form, which isn't possible with the default setup. This approach provides greater flexibility and control over how your contact form appears to users. For further guidance, see the article: Using custom ticket fields and ticket forms with the Web Widget (Classic).
More related questions
Can I reorder custom ticket fields on the Zendesk contact form?
No, you cannot reorder custom ticket fields on the Zendesk contact form directly. However, there's a workaround! You can use ticket forms for the Web Widget (Classic), which allows you to reorder fields as needed. This means that while the default…
Is there a workaround for reordering ticket fields in Zendesk?
Yes, there is a workaround for reordering ticket fields in Zendesk. You can use ticket forms with the Web Widget (Classic) to reorder fields. While the default contact form doesn't allow for reordering, ticket forms provide the flexibility you…
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