Workaround for Reordering Ticket Fields in Zendesk
Discover how to reorder ticket fields in Zendesk using ticket forms with the Web Widget (Classic).
Is there a workaround for reordering ticket fields in Zendesk?
Yes, there is a workaround for reordering ticket fields in Zendesk. You can use ticket forms with the Web Widget (Classic) to reorder fields.
While the default contact form doesn't allow for reordering, ticket forms provide the flexibility you need. By implementing ticket forms, you can arrange the fields in the order that best suits your needs. For more information, refer to the article: Using custom ticket fields and ticket forms with the Web Widget (Classic).
More related questions
Can I reorder custom ticket fields on the Zendesk contact form?
No, you cannot reorder custom ticket fields on the Zendesk contact form directly. However, there's a workaround! You can use ticket forms for the Web Widget (Classic), which allows you to reorder fields as needed. This means that while the default…
How can I use ticket forms to reorder fields in Zendesk?
To reorder fields in Zendesk, you can use ticket forms with the Web Widget (Classic). This method respects the order of fields you set. By using ticket forms, you gain the ability to customize the order of fields on your contact form, which isn't…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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