Reordering Custom Ticket Fields on Zendesk Contact Form
Learn how to reorder custom ticket fields on Zendesk's contact form using ticket forms for the Web Widget (Classic).
Can I reorder custom ticket fields on the Zendesk contact form?
No, you cannot reorder custom ticket fields on the Zendesk contact form directly. However, there's a workaround! You can use ticket forms for the Web Widget (Classic), which allows you to reorder fields as needed.
This means that while the default contact form doesn't support reordering, utilizing ticket forms gives you the flexibility to arrange fields in the order you prefer. For more details on how to add ticket forms and fields to your Web Widget, check out the article: Using custom ticket fields and ticket forms with the Web Widget (Classic).
More related questions
Is there a workaround for reordering ticket fields in Zendesk?
Yes, there is a workaround for reordering ticket fields in Zendesk. You can use ticket forms with the Web Widget (Classic) to reorder fields. While the default contact form doesn't allow for reordering, ticket forms provide the flexibility you…
How can I use ticket forms to reorder fields in Zendesk?
To reorder fields in Zendesk, you can use ticket forms with the Web Widget (Classic). This method respects the order of fields you set. By using ticket forms, you gain the ability to customize the order of fields on your contact form, which isn't…
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