Managing Custom User Fields - Frequently asked questions
Frequently asked questions
How can I edit custom user fields in Zendesk?
Editing custom user fields in Zendesk is straightforward, but there are some limitations. You can modify everything about a custom field except for the field type and key, which are set in stone once the field is created. To edit a custom user…
How do I reorder custom user fields in Zendesk?
Reordering custom user fields in Zendesk helps organize how they appear in user profiles. You can easily change their order from the Admin Center. To reorder, go to 'People' in the sidebar, select 'Configuration > User fields', click 'Actions',…
Can I deactivate and reactivate custom user fields in Zendesk?
Yes, you can deactivate and reactivate custom user fields in Zendesk. This feature allows you to manage which fields are visible in user profiles. To deactivate a field, go to the Admin Center, click 'People', then 'Configuration > User fields'….
What happens when I delete a custom user field in Zendesk?
Deleting a custom user field in Zendesk is a permanent action, so proceed with caution. Once deleted, the field and its data cannot be recovered. To delete a field, go to the Admin Center, click 'People', then 'Configuration > User fields'. Hover…
Can I make custom user fields required in Zendesk?
Currently, Zendesk does not offer a direct way to make custom user fields required. This limitation means that while you can create and manage these fields, you cannot enforce their completion. If making fields required is crucial for your…
How can I update custom user fields via API in Zendesk?
Updating custom user fields via API in Zendesk requires a separate API request after creating a ticket. This process allows you to set or update field values programmatically. To update a user field, make an API call to update the user with the…
Are custom user fields in Zendesk brand-specific?
Custom user fields in Zendesk are not brand-specific, meaning they apply across all your brands. This can be a limitation if you want to manage fields differently for each brand. If brand-specific fields are important for your operations, consider…
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