Using Web Widget Classic - Frequently asked questions
Frequently asked questions
What is Zendesk Web Widget (Classic) and how does it work?
Zendesk Web Widget (Classic) is an embeddable customer support interface that integrates various Zendesk products like Guide, Support, Talk, and Chat into your website or help center. It allows customers to access help center articles, submit…
How can I configure the components in Zendesk Web Widget (Classic)?
To configure the components in Zendesk Web Widget (Classic), you need to decide which features you want to enable, such as self-service, live chat, phone calls, and contact forms. Each component can be customized to fit your support strategy and…
What browsers support Zendesk Web Widget (Classic)?
Zendesk Web Widget (Classic) is supported on a variety of browsers across desktop and mobile devices. For desktop computers, it supports the latest two versions of Google Chrome, Microsoft Edge, Mozilla Firefox, and the latest version of Apple…
How does the end user experience differ with Zendesk Web Widget (Classic)?
The end user experience with Zendesk Web Widget (Classic) varies based on the components enabled and agent availability. Users can access self-service options, live chat, phone calls, and contact forms, presented in a specific sequence….
Can I use Zendesk Web Widget (Classic) on a mobile device?
Yes, Zendesk Web Widget (Classic) is fully functional on mobile devices. It supports the latest versions of iOS Safari, Android browser, and Chrome Mobile for both Android and iOS. This ensures that your customers can access support features like…
How does live chat work in Zendesk Web Widget (Classic)?
Live chat in Zendesk Web Widget (Classic) allows visitors to start a chat with an agent directly from your website. The chat experience can be customized, including the avatar, name, and byline of the chat Concierge section. Visitors can send and…
What options are available for phone calls in Zendesk Web Widget (Classic)?
When Zendesk Talk is enabled in Web Widget (Classic), customers can either view a phone number to call or request a callback. The appearance of these options depends on the configuration and agent availability. If Talk is the only contact option…
How do contact forms work in Zendesk Web Widget (Classic)?
Contact forms in Zendesk Web Widget (Classic) allow customers to submit a support ticket directly from the widget. By default, the form includes fields for the customer's name, email address, and a description of the issue. If multiple ticket forms…
Can I customize the appearance of Zendesk Web Widget (Classic)?
While you can configure various components within Zendesk Web Widget (Classic), such as enabling or disabling features like live chat or contact forms, the overall size and shape of the widget cannot be changed. The widget is designed to appear in…
How can I ensure my help center content is viewable in Zendesk Web Widget (Classic)?
To make your help center content viewable in Zendesk Web Widget (Classic), you need to ensure that the content is public. However, you can also restrict access to signed-in users by adjusting the settings in Guide Admin. Under Security, you can…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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