Implement Simplified Email Threading - Frequently asked questions
Frequently asked questions
What is simplified email threading in Zendesk?
Simplified email threading in Zendesk is a feature introduced on June 15, 2022, to enhance the readability and productivity of email conversations in modern email applications like Gmail. This feature ensures that only the latest comment is shown…
How can I implement simplified email threading in my Zendesk account?
To implement simplified email threading in your Zendesk account, you need to update your triggers, automations, and email templates. Start by listing all active triggers and automations that send emails and contain original comment placeholders….
What should I consider before implementing simplified email threading?
Before implementing simplified email threading, consider that outbound emails will not include inline image attachments from previous emails, and dynamic content with placeholders will display differently. It's important to plan the…
How do I update triggers and automations for simplified email threading?
To update triggers and automations for simplified email threading, replace the content of the email body with simplified threading placeholders. First, list all active triggers and automations that need updating. Clone each one, replace the…
How can I update email templates for simplified email threading?
Updating email templates for simplified email threading involves replacing original comment placeholders with simplified threading placeholders. Start by backing up your current templates. Then, update the follower or CC template and the…
How do I restore the original email experience in Zendesk?
To restore the original email experience in Zendesk, reactivate the original triggers and automations and deactivate the clones. Additionally, restore the original follower or CC template and account-level email templates from your backup files….
What are the default triggers and automations to update for simplified threading?
Default triggers and automations that need updating for simplified threading include those that notify requesters, assignees, and groups about ticket updates and assignments. Examples include 'Notify requester and CCs of comment update' and…
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