Understanding Help Center Search - Frequently asked questions
Frequently asked questions
What is instant search in Zendesk Help Center?
Instant search in Zendesk Help Center provides quick content suggestions as you type in the search field. It displays article titles that match your input, helping you find relevant content without navigating to a search results page. Instant…
How does native search work in Zendesk Help Center?
Native search in Zendesk Help Center provides specific results by searching through titles, body text, and labels. It uses a full word search, unlike instant search, and displays results on a dedicated search results page. This search method…
What is the Knowledge in the context panel in Zendesk?
The Knowledge in the context panel is a feature in Zendesk that helps agents find relevant information while working on tickets. It uses Zendesk bots to suggest articles based on the conversation context. Agents can manually search the help center…
How does article suggestion search work when submitting a support request?
Article suggestion search in Zendesk Help Center provides relevant article suggestions as an end user types in the Subject field of a support request. It helps users find answers before submitting a ticket. This search method includes titles,…
Can you scope search results in Zendesk Help Center?
Yes, you can scope search results in Zendesk Help Center to limit them to specific categories or topics. This is done using the scoped search attribute in themes. By adding the scoped=true attribute to your theme templates, you can restrict…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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