Native Search in Zendesk Help Center Explained
How does native search work in Zendesk Help Center?
Native search in Zendesk Help Center provides specific results by searching through titles, body text, and labels. It uses a full word search, unlike instant search, and displays results on a dedicated search results page.
This search method allows you to filter results by content type, such as knowledge base articles or community posts, and further by category or community topic. The number of votes and comments is also displayed next to each result by default. For more tips on performing specific searches, check out theoriginal link.
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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