Yes, you can scope search results in Zendesk Help Center to limit them to specific categories or topics. This is done using the scoped search attribute in themes.
By adding the scoped=true attribute to your theme templates, you can restrict searches to the current category or community topic. However, note that instant search does not support scoped parameters natively. For more information, refer to theoriginal link.
Instant search in Zendesk Help Center provides quick content suggestions as you type in the search field. It displays article titles that match your input, helping you find relevant content without navigating to a search results page. Instant…
Native search in Zendesk Help Center provides specific results by searching through titles, body text, and labels. It uses a full word search, unlike instant search, and displays results on a dedicated search results page. This search method allows…
The Knowledge in the context panel is a feature in Zendesk that helps agents find relevant information while working on tickets. It uses Zendesk bots to suggest articles based on the conversation context. Agents can manually search the help center…
Article suggestion search in Zendesk Help Center provides relevant article suggestions as an end user types in the Subject field of a support request. It helps users find answers before submitting a ticket. This search method includes titles,…