How to Analyze Messaging Tickets by Channel - Frequently asked questions
Frequently asked questions
How do I create a report for messaging tickets by channel in Zendesk?
To create a report for messaging tickets by channel in Zendesk, you'll need to use Zendesk Explore. Start by clicking the reports icon in Explore, then select 'New report'. Choose the dataset 'Chat > Chat - Messaging tickets' and click 'Start…
What skill level is required to create a messaging tickets report in Zendesk?
Creating a messaging tickets report in Zendesk requires an intermediate skill level. This task involves using Zendesk Explore, which is a powerful tool for generating reports. You'll need to have either Professional or Enterprise access to Explore,…
What permissions are needed to create a report in Zendesk Explore?
To create a report in Zendesk Explore, you need to have Editor or Admin permissions. These permissions allow you to access the necessary features within Explore to build and customize reports. If you don't have these permissions, you may need to…
Can I filter messaging tickets by date in Zendesk reports?
Yes, you can filter messaging tickets by date in Zendesk reports. When creating your report in Zendesk Explore, you can use date attributes to filter the results by a specific date range. This feature allows you to narrow down the data to the time…
What is the purpose of using a standard calculated metric in Zendesk reports?
A standard calculated metric in Zendesk reports is used to create custom calculations that are not available by default. For example, you can calculate the number of messages created by a specific channel, such as Instagram Direct. This allows you…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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