Creating a messaging tickets report in Zendesk requires an intermediate skill level. This task involves using Zendesk Explore, which is a powerful tool for generating reports. You'll need to have either Professional or Enterprise access to Explore, and you must have Editor or Admin permissions. Additionally, ensure that messaging is enabled in your Zendesk account before you begin.
To create a report for messaging tickets by channel in Zendesk, you'll need to use Zendesk Explore. Start by clicking the reports icon in Explore, then select 'New report'. Choose the dataset 'Chat > Chat - Messaging tickets' and click 'Start…
To create a report in Zendesk Explore, you need to have Editor or Admin permissions. These permissions allow you to access the necessary features within Explore to build and customize reports. If you don't have these permissions, you may need to…
Yes, you can filter messaging tickets by date in Zendesk reports. When creating your report in Zendesk Explore, you can use date attributes to filter the results by a specific date range. This feature allows you to narrow down the data to the time…
A standard calculated metric in Zendesk reports is used to create custom calculations that are not available by default. For example, you can calculate the number of messages created by a specific channel, such as Instagram Direct. This allows you…