Count Tickets for Custom Field - Frequently asked questions
Discover how to count tickets for a custom field in Zendesk Explore. Find answers to common questions and enhance your reporting with this comprehensive guide.
Frequently asked questions
How can I create a report to count tickets by a custom field in Zendesk Explore?
Creating a report to count tickets by a custom field in Zendesk Explore is straightforward. You can quickly see the number of tickets broken down by a custom ticket field value using one metric and an attribute. To create this report, start by…
What permissions are needed to create a report in Zendesk Explore?
To create a report in Zendesk Explore, you need to have either Editor or Admin permissions. These permissions allow you to access the necessary tools and data within Zendesk Explore to build and customize reports. Additionally, you must be using…
How do I display custom field names instead of tags in Zendesk Explore reports?
If your Zendesk Explore report is showing tags instead of custom field names, you may need to update your query filters or calculated metrics. Previously, Explore displayed custom field values as tags, but this can be adjusted. To ensure your…
How can I create a chart in Zendesk Explore to show ticket counts by custom field over time?
To create a chart in Zendesk Explore that shows ticket counts by a custom field over time, you can add your custom field as an attribute and use time-based columns. For example, if you have a custom field like 'Customer Behavior', add it as the…
How can I exclude duplicate links in a Zendesk Explore report?
Excluding duplicate links in a Zendesk Explore report involves focusing on the unique values rather than the ticket count. While the main purpose of the report is to count tickets with a custom field, you can check the row counts to find unique…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
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