Create a Zendesk Explore Report for Custom Ticket Fields
How can I create a report to count tickets by a custom field in Zendesk Explore?
Creating a report to count tickets by a custom field in Zendesk Explore is straightforward. You can quickly see the number of tickets broken down by a custom ticket field value using one metric and an attribute.
To create this report, start by opening Zendesk Explore and clicking the reports icon. In the Reports library, select 'New report'. Choose the 'Support - Tickets' dataset and start the report. Add the metric 'Tickets' to measure the number of tickets. Then, add the attribute for your custom ticket field to break down the ticket count. You can customize the visualization type and save your report with a unique title. For more details, check the originalZendesk help article.
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