To create a chart in Zendesk Explore that shows ticket counts by a custom field over time, you can add your custom field as an attribute and use time-based columns.
For example, if you have a custom field like 'Customer Behavior', add it as the attribute. To view changes over time, such as month over month, include 'Ticket Created - Month' in the Columns section. This setup will allow you to visualize how ticket counts vary based on your custom field over a specified period.
Creating a report to count tickets by a custom field in Zendesk Explore is straightforward. You can quickly see the number of tickets broken down by a custom ticket field value using one metric and an attribute. To create this report, start by…
To create a report in Zendesk Explore, you need to have either Editor or Admin permissions. These permissions allow you to access the necessary tools and data within Zendesk Explore to build and customize reports. Additionally, you must be using…
If your Zendesk Explore report is showing tags instead of custom field names, you may need to update your query filters or calculated metrics. Previously, Explore displayed custom field values as tags, but this can be adjusted. To ensure your…
Excluding duplicate links in a Zendesk Explore report involves focusing on the unique values rather than the ticket count. While the main purpose of the report is to count tickets with a custom field, you can check the row counts to find unique…