image for site

Create Time-Based Charts in Zendesk Explore

Learn to create charts in Zendesk Explore showing ticket counts by custom fields over time. Visualize data changes effectively.

How can I create a chart in Zendesk Explore to show ticket counts by custom field over time?

To create a chart in Zendesk Explore that shows ticket counts by a custom field over time, you can add your custom field as an attribute and use time-based columns.

For example, if you have a custom field like 'Customer Behavior', add it as the attribute. To view changes over time, such as month over month, include 'Ticket Created - Month' in the Columns section. This setup will allow you to visualize how ticket counts vary based on your custom field over a specified period.


More related questions

How can I create a report to count tickets by a custom field in Zendesk Explore?

Creating a report to count tickets by a custom field in Zendesk Explore is straightforward. You can quickly see the number of tickets broken down by a custom ticket field value using one metric and an attribute. To create this report, start by…

What permissions are needed to create a report in Zendesk Explore?

To create a report in Zendesk Explore, you need to have either Editor or Admin permissions. These permissions allow you to access the necessary tools and data within Zendesk Explore to build and customize reports. Additionally, you must be using…

How do I display custom field names instead of tags in Zendesk Explore reports?

If your Zendesk Explore report is showing tags instead of custom field names, you may need to update your query filters or calculated metrics. Previously, Explore displayed custom field values as tags, but this can be adjusted. To ensure your…

How can I exclude duplicate links in a Zendesk Explore report?

Excluding duplicate links in a Zendesk Explore report involves focusing on the unique values rather than the ticket count. While the main purpose of the report is to count tickets with a custom field, you can check the row counts to find unique…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites