Troubleshooting Sell Email Errors - Frequently asked questions
Discover solutions to common Sell email delivery issues. This page addresses frequently asked questions to help you troubleshoot and resolve email errors effectively.
Frequently asked questions
What should I do if my email fails to send from Zendesk Sell?
If your email fails to send from Zendesk Sell, it might be due to an unknown issue. First, try sending an email directly from your email account outside of Sell to check if the problem persists. If you continue to experience issues, it's best to…
How can I resolve email sending limit errors in Zendesk Sell?
Email sending limit errors occur when you exceed the number of emails your host allows. To resolve this, verify your email account's sending limits and wait for the limit to reset before trying again. If you frequently hit these limits, consider…
What can I do if my email is blocked due to sending too many at once?
If your email is blocked because you sent too many at once, it's likely due to exceeding your email host's rate limit. To fix this, check your email host's sending limits and split your bulk emails into smaller groups. For example, if your host…
How do I handle invalid recipient email addresses in Zendesk Sell?
Handling invalid recipient email addresses involves checking for typos or outdated information. Navigate to the lead or contact card, click Edit, and review the email field for errors like extra characters or spaces. If the email address has…
What should I do if my email behavior is flagged as spam in Zendesk Sell?
If your email behavior is flagged as spam, review your email provider's best practices to ensure compliance. Avoid activities that might be considered unusual or spammy. If you're following best practices and still face issues, try sending the…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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