Country Code Default to 1 - Frequently asked questions
Discover why the country code defaults to 1 in Zendesk user profiles. Explore common questions and solutions related to this default setting and how to manage it.
Frequently asked questions
Why does the country code default to +1 when adding a number in Zendesk?
The country code defaults to +1 because the Support interface and Twilio backend are designed to interpret nine-digit phone numbers as US numbers. This means that if you enter a nine-digit number, it will automatically assume it's a US number and…
How does Twilio affect phone number country codes in Zendesk?
Twilio affects phone number country codes by defaulting to the US code +1 for nine-digit numbers. This is because the Twilio backend, which Zendesk uses, interprets these numbers as originating from the USA. This automatic assignment is part of…
What should I do if my phone number defaults to the wrong country code in Zendesk?
If your phone number defaults to the wrong country code, it's likely because the number is nine digits, causing the system to assume it's a US number. To fix this, ensure you enter the correct country code manually when adding the number. This…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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