Default Country Code +1 in Zendesk Explained
Learn why Zendesk defaults to +1 for nine-digit numbers due to Twilio integration.
Why does the country code default to +1 when adding a number in Zendesk?
The country code defaults to +1 because the Support interface and Twilio backend are designed to interpret nine-digit phone numbers as US numbers. This means that if you enter a nine-digit number, it will automatically assume it's a US number and add the +1 country code.
This default behavior is due to the integration with Twilio, which is used for handling phone numbers in Zendesk. If you need more detailed information, you can refer to the article on managing end user settings.
More related questions
How does Twilio affect phone number country codes in Zendesk?
Twilio affects phone number country codes by defaulting to the US code +1 for nine-digit numbers. This is because the Twilio backend, which Zendesk uses, interprets these numbers as originating from the USA. This automatic assignment is part of the…
What should I do if my phone number defaults to the wrong country code in Zendesk?
If your phone number defaults to the wrong country code, it's likely because the number is nine digits, causing the system to assume it's a US number. To fix this, ensure you enter the correct country code manually when adding the number. This…
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