Manage Schedules & Track Time in WFM - Frequently asked questions
Frequently asked questions
How do I start and end my day in the Zendesk WFM app?
You can manually start and end your day using the Zendesk WFM app. As an agent, it's important to manage your work hours effectively, and the WFM app provides a straightforward way to do this. Simply log into the app at the beginning of your…
How can I access my schedule in Zendesk?
Accessing your schedule in Zendesk is easy with the Agent Schedule app. As an agent, you can view your upcoming shifts and any changes to your schedule directly within the app. This feature helps you stay organized and informed about your work…
What is task lock in Zendesk and how does it work?
Task lock in Zendesk allows you to stay clocked into a single ticket or task while you open other tasks. This feature is particularly useful for managing multiple responsibilities without losing track of your primary task. It ensures that your time…
How can I trade shifts with other agents in Zendesk?
Trading shifts with other agents in Zendesk is possible if your admin has activated this feature. You can request to trade shifts through the Agent Schedule app, making it easier to manage your work-life balance. This flexibility allows you to…
How do I request time off in Zendesk?
Requesting time off in Zendesk is straightforward with the Agent Schedule app. As an agent, you can submit a request for time off directly through the app, ensuring that your schedule is updated accordingly. This feature helps you plan your…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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