Starting and Ending Day in Zendesk WFM App
How do I start and end my day in the Zendesk WFM app?
You can manually start and end your day using the Zendesk WFM app. As an agent, it's important to manage your work hours effectively, and the WFM app provides a straightforward way to do this. Simply log into the app at the beginning of your workday to clock in, and remember to clock out at the end of your shift to ensure accurate time tracking. For more details, you can visit theZendesk help page.
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Accessing your schedule in Zendesk is easy with the Agent Schedule app. As an agent, you can view your upcoming shifts and any changes to your schedule directly within the app. This feature helps you stay organized and informed about your work…
What is task lock in Zendesk and how does it work?
Task lock in Zendesk allows you to stay clocked into a single ticket or task while you open other tasks. This feature is particularly useful for managing multiple responsibilities without losing track of your primary task. It ensures that your time…
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Trading shifts with other agents in Zendesk is possible if your admin has activated this feature. You can request to trade shifts through the Agent Schedule app, making it easier to manage your work-life balance. This flexibility allows you to…
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Requesting time off in Zendesk is straightforward with the Agent Schedule app. As an agent, you can submit a request for time off directly through the app, ensuring that your schedule is updated accordingly. This feature helps you plan your…
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