Stop Spam Attacks from Chat Widget - Frequently asked questions
Frequently asked questions
How can I stop a spam attack from the Zendesk Chat widget?
To stop a spam attack from the Zendesk Chat widget, you can require authentication for the requests and uploads API. This is a major step in combating spam submitted through the API. In the Admin Center, navigate to People in the sidebar, then…
What should I do if spammers use the same IP address for Zendesk Chat spam?
If spammers are using the same IP address for Zendesk Chat spam, you can ban that IP address. This can be a temporary solution as spammers often rotate their IP addresses. If your company doesn't have real customers from the spammer's country,…
How can I temporarily disable the Zendesk Chat widget to stop spam?
Temporarily disabling the Zendesk Chat widget can be an effective way to stop spam attacks. You can hide or disable the Chat widget for a short time, usually five to ten minutes, to interrupt the attack. To disable the offline Chat form, go to…
How can I clean up spam tickets in Zendesk after a spam attack?
After a spam attack, cleaning up spam tickets in Zendesk is crucial. You can bulk delete spam tickets to manage the aftermath of a spam attack effectively. For detailed instructions on how to bulk delete spam tickets, refer to the Zendesk help…
Can I restrict the Zendesk Chat widget by country or domain?
Yes, you can restrict the Zendesk Chat widget by country or domain to prevent spam. This is particularly useful if you notice spam originating from specific regions or domains. By restricting access, you can reduce the likelihood of receiving spam…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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