Stop Spam Attacks from Zendesk Chat Widget
How can I stop a spam attack from the Zendesk Chat widget?
To stop a spam attack from the Zendesk Chat widget, you can require authentication for the requests and uploads API. This is a major step in combating spam submitted through the API. In the Admin Center, navigate to People in the sidebar, then select Configuration > End users, enable 'Anybody can submit tickets', and click Save.
Additionally, check the IP address of each request. If the spammer uses the same IP address, you can ban it. Consider banning the country of origin if your company doesn't have real customers from there. Temporarily disabling the offline Chat form or the widget as a whole can also disrupt the attack. For more details, visit theoriginal Zendesk article.
More related questions
What should I do if spammers use the same IP address for Zendesk Chat spam?
If spammers are using the same IP address for Zendesk Chat spam, you can ban that IP address. This can be a temporary solution as spammers often rotate their IP addresses. If your company doesn't have real customers from the spammer's country,…
How can I temporarily disable the Zendesk Chat widget to stop spam?
Temporarily disabling the Zendesk Chat widget can be an effective way to stop spam attacks. You can hide or disable the Chat widget for a short time, usually five to ten minutes, to interrupt the attack. To disable the offline Chat form, go to…
How can I clean up spam tickets in Zendesk after a spam attack?
After a spam attack, cleaning up spam tickets in Zendesk is crucial. You can bulk delete spam tickets to manage the aftermath of a spam attack effectively. For detailed instructions on how to bulk delete spam tickets, refer to the Zendesk help…
Can I restrict the Zendesk Chat widget by country or domain?
Yes, you can restrict the Zendesk Chat widget by country or domain to prevent spam. This is particularly useful if you notice spam originating from specific regions or domains. By restricting access, you can reduce the likelihood of receiving spam…
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