WhatsApp Media Issues in Zendesk - Frequently asked questions
Discover solutions to common issues with WhatsApp media not creating tickets in Zendesk. Explore FAQs to troubleshoot audio, image, and video message problems.
Frequently asked questions
Why aren't WhatsApp audio, image, or video messages creating tickets in Zendesk?
WhatsApp audio, image, or video messages don't create tickets in Zendesk because they require a text message to trigger the ticket creation process. When using a social messaging bot in WhatsApp, Zendesk needs an initial text message to direct the…
How can I ensure WhatsApp messages create tickets in Zendesk?
To ensure WhatsApp messages create tickets in Zendesk, start with a text message. Zendesk's social messaging bot requires an initial text message to trigger the flow steps and create a ticket. Once the ticket is created, any additional audio,…
Can Zendesk alert users about non-text messages in WhatsApp?
Zendesk cannot proactively alert users about non-text messages in WhatsApp due to integration limitations. The platform requires a text message to trigger the ticket creation process when using a social messaging bot. This means that while audio,…
What happens to WhatsApp media messages in Zendesk without a social media bot?
Without a social media bot, WhatsApp media messages like audio, image, or video can create tickets in Zendesk. This is different from accounts using the social messaging bot, where a text message is required to initiate ticket creation. In…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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