Without a social media bot, WhatsApp media messages like audio, image, or video can create tickets in Zendesk. This is different from accounts using the social messaging bot, where a text message is required to initiate ticket creation.
In accounts not using the bot, non-text messages will automatically generate tickets, allowing you to manage these interactions directly without needing an initial text message.
WhatsApp audio, image, or video messages don't create tickets in Zendesk because they require a text message to trigger the ticket creation process. When using a social messaging bot in WhatsApp, Zendesk needs an initial text message to direct the…
To ensure WhatsApp messages create tickets in Zendesk, start with a text message. Zendesk's social messaging bot requires an initial text message to trigger the flow steps and create a ticket. Once the ticket is created, any additional audio,…
Zendesk cannot proactively alert users about non-text messages in WhatsApp due to integration limitations. The platform requires a text message to trigger the ticket creation process when using a social messaging bot. This means that while audio,…