Chart Types for Workflow Display - Frequently asked questions
Frequently asked questions
What are the different chart types available for displaying workflow in Zendesk?
Zendesk offers several chart types to effectively display your organization's workflow. These include Funnel, Relational, Parallel Sets, and Word Cloud charts. Each chart type serves a unique purpose: Funnel charts are great for organizing data…
How do Funnel charts work in Zendesk?
Funnel charts in Zendesk help organize data based on sorting filters, similar to pie charts but with a focus on progression. You can construct a Funnel chart by breaking down a metric by categories or combining multiple metrics into a whole….
What is a Relational chart and how is it used in Zendesk?
Relational charts in Zendesk are used to display the structure of your organization, focusing on connections rather than numeric results. To create a Relational chart, add attributes to Columns and a metric as a datatip. You can customize the…
How can Parallel Set charts be utilized in Zendesk?
Parallel Set charts in Zendesk are ideal for segmenting a metric by multiple attributes to see results for every value combination. These charts show the flow of results among attributes, with dimensions and categories representing attributes and…
What is the purpose of a Word Cloud chart in Zendesk?
Word Cloud charts in Zendesk are used to visualize text results, such as tags or agent names, based on a selected attribute. The size of each word in the cloud reflects the frequency of results, with larger words indicating more occurrences. You…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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