image for site

Using Relational Charts in Zendesk

Learn how Relational charts display organizational structure and connections in Zendesk.

What is a Relational chart and how is it used in Zendesk?

Relational charts in Zendesk are used to display the structure of your organization, focusing on connections rather than numeric results.

To create a Relational chart, add attributes to Columns and a metric as a datatip. You can customize the layout strategy, link display, node shape, and colors. This chart type is perfect for visualizing relationships, such as between groups and assignees, with options for radial or cartesian layouts.


More related questions

What are the different chart types available for displaying workflow in Zendesk?

Zendesk offers several chart types to effectively display your organization's workflow. These include Funnel, Relational, Parallel Sets, and Word Cloud charts. Each chart type serves a unique purpose: Funnel charts are great for organizing data…

How do Funnel charts work in Zendesk?

Funnel charts in Zendesk help organize data based on sorting filters, similar to pie charts but with a focus on progression. You can construct a Funnel chart by breaking down a metric by categories or combining multiple metrics into a whole….

How can Parallel Set charts be utilized in Zendesk?

Parallel Set charts in Zendesk are ideal for segmenting a metric by multiple attributes to see results for every value combination. These charts show the flow of results among attributes, with dimensions and categories representing attributes and…

What is the purpose of a Word Cloud chart in Zendesk?

Word Cloud charts in Zendesk are used to visualize text results, such as tags or agent names, based on a selected attribute. The size of each word in the cloud reflects the frequency of results, with larger words indicating more occurrences. You…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites