Understanding Suspension Message Causes - Frequently asked questions
Explore common questions about Zendesk's suspension message 'Received from support address'. Learn what it means, why it occurs, and how to resolve it.
Frequently asked questions
Why are my Zendesk tickets being suspended with the message 'Received from support address'?
Tickets in Zendesk can be suspended if they are received from a support address, causing a mail loop. This happens when emails are automatically forwarded from a support address to your Zendesk account, and then back to the support address,…
How can I prevent my support address from being added as a CC on all Zendesk tickets?
To prevent your support address from being added as a CC on all tickets, ensure it is set up as an external support address. This setup helps avoid unnecessary CCs and potential mail loops. If you notice your support address is being added as a CC,…
What are common problems caused by the 'Received from support address' suspension in Zendesk?
The 'Received from support address' suspension can lead to several issues, primarily mail loops. This occurs when emails are forwarded from a support address to your Zendesk account and then back to the support address, creating a loop. This can…
How can I manually recover suspended tickets in Zendesk?
To manually recover suspended tickets in Zendesk, you need to set the ticket requester as the original sender of the email. This is necessary because tickets suspended with the cause 'Received from support address' cannot be automatically…
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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Zinc
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Customer.io($50M+ ARR)
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Freecash
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