Zendesk Ticket Suspension: Received from Support Address
Why are my Zendesk tickets being suspended with the message 'Received from support address'?
Tickets in Zendesk can be suspended if they are received from a support address, causing a mail loop. This happens when emails are automatically forwarded from a support address to your Zendesk account, and then back to the support address, creating a loop. To check if this is the cause, look at the 'Cause of suspension' column in the Suspended Tickets view or within the individual suspended ticket.
To avoid this, ensure that the 'from' and 'reply-to' addresses in the email show the actual requester's email address, not the support address. Unfortunately, suspended tickets with this cause cannot be automatically recovered; they must be manually recovered by setting the ticket requester as the original sender. For more details, you can refer to theoriginal article.
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What are common problems caused by the 'Received from support address' suspension in Zendesk?
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How can I manually recover suspended tickets in Zendesk?
To manually recover suspended tickets in Zendesk, you need to set the ticket requester as the original sender of the email. This is necessary because tickets suspended with the cause 'Received from support address' cannot be automatically…
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