Common Issues with 'Received from Support Address' in Zendesk
What are common problems caused by the 'Received from support address' suspension in Zendesk?
The 'Received from support address' suspension can lead to several issues, primarily mail loops. This occurs when emails are forwarded from a support address to your Zendesk account and then back to the support address, creating a loop. This can result in important tickets being suspended and not reaching the intended recipients.
To resolve this, ensure that the 'from' and 'reply-to' addresses reflect the actual requester's email address. This adjustment helps prevent mail loops and ensures that tickets are processed correctly. Manual recovery of suspended tickets is necessary, as automatic recovery is not possible for this suspension cause.
More related questions
Why are my Zendesk tickets being suspended with the message 'Received from support address'?
Tickets in Zendesk can be suspended if they are received from a support address, causing a mail loop. This happens when emails are automatically forwarded from a support address to your Zendesk account, and then back to the support address,…
How can I prevent my support address from being added as a CC on all Zendesk tickets?
To prevent your support address from being added as a CC on all tickets, ensure it is set up as an external support address. This setup helps avoid unnecessary CCs and potential mail loops. If you notice your support address is being added as a CC,…
How can I manually recover suspended tickets in Zendesk?
To manually recover suspended tickets in Zendesk, you need to set the ticket requester as the original sender of the email. This is necessary because tickets suspended with the cause 'Received from support address' cannot be automatically…
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