Manually Recover Suspended Tickets in Zendesk
How can I manually recover suspended tickets in Zendesk?
To manually recover suspended tickets in Zendesk, you need to set the ticket requester as the original sender of the email. This is necessary because tickets suspended with the cause 'Received from support address' cannot be automatically recovered.
Check the Suspended Tickets view to identify tickets with this suspension cause. Once identified, manually adjust the ticket requester to the correct email address to recover the ticket. This process ensures that the ticket is properly processed and any mail loop issues are resolved.
More related questions
Why are my Zendesk tickets being suspended with the message 'Received from support address'?
Tickets in Zendesk can be suspended if they are received from a support address, causing a mail loop. This happens when emails are automatically forwarded from a support address to your Zendesk account, and then back to the support address,…
How can I prevent my support address from being added as a CC on all Zendesk tickets?
To prevent your support address from being added as a CC on all tickets, ensure it is set up as an external support address. This setup helps avoid unnecessary CCs and potential mail loops. If you notice your support address is being added as a CC,…
What are common problems caused by the 'Received from support address' suspension in Zendesk?
The 'Received from support address' suspension can lead to several issues, primarily mail loops. This occurs when emails are forwarded from a support address to your Zendesk account and then back to the support address, creating a loop. This can…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
