Search Tickets with Empty Type - Frequently asked questions
Discover how to search for Zendesk tickets with empty type values. This page answers common questions and provides guidance on handling ticket type searches.
Frequently asked questions
How can I search for tickets with empty ticket type values in Zendesk?
To find tickets without a ticket type in Zendesk, use a specific search string. You can search for tickets with empty ticket type values by entering-ticket_type:in the search field. Simply click on the search icon, type the string…
How do I exclude tickets without a value in Zendesk search results?
To exclude tickets without a value in Zendesk, use a custom field search. You can achieve this by using the search stringcustom_field_[id]:*. This search string will help you filter out tickets that do not have a specific value applied. It's a…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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Read FreeCash's case study
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