To exclude tickets without a value in Zendesk, use a custom field search. You can achieve this by using the search stringcustom_field_[id]:*
.
This search string will help you filter out tickets that do not have a specific value applied. It's a handy way to ensure your search results only include tickets with the desired field values. For more information, you can check out thesource article.
To find tickets without a ticket type in Zendesk, use a specific search string. You can search for tickets with empty ticket type values by entering-ticket_type:
in the search field. Simply click on the search icon, type the string…