Search for Tickets with Empty Ticket Type in Zendesk
Learn how to find tickets without a ticket type in Zendesk using a simple search string. Follow these steps to streamline your search.
How can I search for tickets with empty ticket type values in Zendesk?
To find tickets without a ticket type in Zendesk, use a specific search string. You can search for tickets with empty ticket type values by entering-ticket_type:in the search field.
Simply click on the search icon, type the string-ticket_type:, and select 'Tickets'. This will return all tickets that do not have a ticket type field set. For more detailed instructions, you can refer to theZendesk Support advanced search article.
More related questions
How do I exclude tickets without a value in Zendesk search results?
To exclude tickets without a value in Zendesk, use a custom field search. You can achieve this by using the search stringcustom_field_[id]:*. This search string will help you filter out tickets that do not have a specific value applied. It's a…
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