image for site

Change Name on Zendesk Web Widget - Frequently asked questions

Discover how to change the name on your Zendesk messaging Web Widget. Explore answers to common questions and learn tips for customizing your widget effectively.

Frequently asked questions

How do I change the name at the top of the Zendesk messaging Web Widget?

You can easily change the name displayed at the top of your Zendesk messaging Web Widget through your account settings. To do this, navigate to the Admin Center and click on 'Channels' in the sidebar. Then, under 'Messaging and social', select…

Where in Zendesk can I update the Web Widget title?

Updating the Web Widget title in Zendesk is a straightforward process done through the Admin Center. First, access the Admin Center and click on 'Channels' in the sidebar. Then, under 'Messaging and social', choose 'Messaging'. Navigate to the…

Can I customize the title of my Zendesk messaging widget?

Yes, you can customize the title of your Zendesk messaging widget to better reflect your brand or service. To customize the title, go to the Admin Center, click on 'Channels' in the sidebar, and select 'Messaging' under 'Messaging and social'. In…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites