How to Edit Content Blocks - Frequently asked questions
Frequently asked questions
How do I edit a content block in Zendesk Guide?
To edit a content block in Zendesk Guide, you need to be a Guide admin or an agent with the necessary permissions. You can access the content block editor from the content block list or directly from any article using the content block. Once you…
Can I edit the HTML source code of a content block?
Yes, you can edit the HTML source code of a content block in Zendesk Guide. This feature is available to Guide admins and agents with the appropriate permissions. You can access the HTML source by clicking the Source Code button in the editor's…
What happens when I update a content block?
When you update a content block in Zendesk Guide, all articles containing that block are automatically updated with the new content. This process does not affect the publication status of the articles, meaning you don't need to republish them for…
How can I edit a content block from within an article?
To edit a content block from within an article, you need to open the article in Edit mode. Hover over the content block you wish to edit, click the Options menu icon, and select Edit. This opens the content block editor where you can make your…
Why are class attributes removed from content block HTML?
In Zendesk Guide, the content block editor removes class attributes from the HTML source, except for top-level div tags. This is part of the system's design to maintain consistency and security across content blocks. While this might limit some…
Is there a way to edit content blocks without publishing changes immediately?
Currently, in Zendesk Guide, when you edit a content block, the changes are automatically applied to all articles using that block. There isn't an option to save changes without publishing them immediately. This automatic update feature ensures…
Does Zendesk support revision control for content blocks?
As of now, Zendesk Guide does not support revision control for content blocks. This means you cannot view or revert to previous versions of a content block like you can with articles. This lack of revision control can be a limitation for managing…
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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