Buying Additional Light Agent Seats - Frequently asked questions
Explore common questions about purchasing extra light agent seats in Zendesk. Learn about pricing, setup, and benefits to enhance your support team's capabilities.
Frequently asked questions
What are light agents in Zendesk and what can they do?
Light agents in Zendesk are team members with limited permissions designed to enhance collaboration. They can view tickets, make private comments, request tickets by private comments, be CC’d, add attachments, view user profiles, and apply shared…
How can I purchase additional light agent seats in Zendesk?
You can now easily purchase additional light agent seats if you're on a Zendesk Suite plan. For self-service or online-assisted accounts, you can buy them directly from the Admin Center. If you have a managed account, you'll need to contact your…
Why did Zendesk introduce the option to buy more light agent seats?
Zendesk introduced the option to buy more light agent seats to offer greater flexibility in team management and collaboration. This change allows other departments to gain visibility into customer needs and contribute valuable insights through…
What steps do I need to take to add more light agents to my Zendesk account?
If you're an account owner or billing admin of a self-service or online-assisted account, you can immediately add more light agents through the Admin Center. For managed accounts, reach out to your Account Representative or Zendesk Sales for…
Are additional light agents available for all Zendesk accounts?
Additional light agents are available exclusively for Zendesk Suite customers. However, legacy accounts can still purchase additional light agents through the Collaboration add-on. This ensures that all types of accounts have options to expand…
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Customer.io($50M+ ARR)
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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Read FreeCash's case study
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