Buying Additional Light Agent Seats in Zendesk
How can I purchase additional light agent seats in Zendesk?
You can now easily purchase additional light agent seats if you're on a Zendesk Suite plan. For self-service or online-assisted accounts, you can buy them directly from the Admin Center. If you have a managed account, you'll need to contact your Account Representative or Zendesk Sales to make the purchase.
More related questions
What are light agents in Zendesk and what can they do?
Light agents in Zendesk are team members with limited permissions designed to enhance collaboration. They can view tickets, make private comments, request tickets by private comments, be CC’d, add attachments, view user profiles, and apply shared…
Why did Zendesk introduce the option to buy more light agent seats?
Zendesk introduced the option to buy more light agent seats to offer greater flexibility in team management and collaboration. This change allows other departments to gain visibility into customer needs and contribute valuable insights through…
What steps do I need to take to add more light agents to my Zendesk account?
If you're an account owner or billing admin of a self-service or online-assisted account, you can immediately add more light agents through the Admin Center. For managed accounts, reach out to your Account Representative or Zendesk Sales for…
Are additional light agents available for all Zendesk accounts?
Additional light agents are available exclusively for Zendesk Suite customers. However, legacy accounts can still purchase additional light agents through the Collaboration add-on. This ensures that all types of accounts have options to expand…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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