Steps to Add More Light Agents in Zendesk
What steps do I need to take to add more light agents to my Zendesk account?
If you're an account owner or billing admin of a self-service or online-assisted account, you can immediately add more light agents through the Admin Center. For managed accounts, reach out to your Account Representative or Zendesk Sales for assistance. For further guidance, you can contact Zendesk Customer Support.
More related questions
What are light agents in Zendesk and what can they do?
Light agents in Zendesk are team members with limited permissions designed to enhance collaboration. They can view tickets, make private comments, request tickets by private comments, be CC’d, add attachments, view user profiles, and apply shared…
How can I purchase additional light agent seats in Zendesk?
You can now easily purchase additional light agent seats if you're on a Zendesk Suite plan. For self-service or online-assisted accounts, you can buy them directly from the Admin Center. If you have a managed account, you'll need to contact your…
Why did Zendesk introduce the option to buy more light agent seats?
Zendesk introduced the option to buy more light agent seats to offer greater flexibility in team management and collaboration. This change allows other departments to gain visibility into customer needs and contribute valuable insights through…
Are additional light agents available for all Zendesk accounts?
Additional light agents are available exclusively for Zendesk Suite customers. However, legacy accounts can still purchase additional light agents through the Collaboration add-on. This ensures that all types of accounts have options to expand…
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