Managing End Users in Zendesk - Frequently asked questions
Frequently asked questions
How can I edit a user's profile in Zendesk Support?
Editing a user's profile in Zendesk Support is straightforward. You can update their profile details, add or edit contact information, and even suspend, delete, or assume the identity of the user. To edit a user's profile, navigate to their…
How do I add contact information to a user's profile in Zendesk?
Adding contact information to a user's profile in Zendesk is simple and allows for multiple types of contact details. To add contact information, navigate to the user's profile and click 'Add contact'. You can then select the type of contact you…
Can I change a user's primary email address in Zendesk?
Yes, you can change a user's primary email address in Zendesk by adding and verifying a new email address. First, add the new email address to the user's profile and verify it. Then, click the arrow next to the new email address and select 'Make…
How can I delete a user's contact information in Zendesk?
Deleting a user's contact information in Zendesk is easy, but note that the primary email address cannot be deleted directly. To delete contact information, go to the user's profile, click the arrow next to the contact information box, and select…
Is it possible to add custom fields to an end user record in Zendesk?
Yes, you can add custom fields to an end user record in Zendesk to track additional data about your customers. This feature allows you to store specific information, such as a pet's name or age, directly in the user's profile. This data is then…
Can agents be restricted from changing a customer's email in Zendesk?
Restricting agents from changing a customer's email in Zendesk is possible, but only on the Enterprise level of Support or Zendesk Suite. At this subscription level, you can create custom roles and decide which permissions each role has. This…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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