Changing a User's Primary Email in Zendesk
Can I change a user's primary email address in Zendesk?
Yes, you can change a user's primary email address in Zendesk by adding and verifying a new email address.
First, add the new email address to the user's profile and verify it. Then, click the arrow next to the new email address and select 'Make primary contact' from the drop-down list. This will set the new email as the primary address, and you can then delete the former primary email if needed.
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How do I add contact information to a user's profile in Zendesk?
Adding contact information to a user's profile in Zendesk is simple and allows for multiple types of contact details. To add contact information, navigate to the user's profile and click 'Add contact'. You can then select the type of contact you…
How can I delete a user's contact information in Zendesk?
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Can agents be restricted from changing a customer's email in Zendesk?
Restricting agents from changing a customer's email in Zendesk is possible, but only on the Enterprise level of Support or Zendesk Suite. At this subscription level, you can create custom roles and decide which permissions each role has. This…
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