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Restricting Agents from Changing Emails in Zendesk

Learn how to restrict agents from changing customer emails in Zendesk by using custom roles on Enterprise plans.

Can agents be restricted from changing a customer's email in Zendesk?

Restricting agents from changing a customer's email in Zendesk is possible, but only on the Enterprise level of Support or Zendesk Suite.

At this subscription level, you can create custom roles and decide which permissions each role has. This allows you to remove the permission for editing end-user profiles from the agent role. Without this level, agents have default permissions, including editing end-user data.


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Editing a user's profile in Zendesk Support is straightforward. You can update their profile details, add or edit contact information, and even suspend, delete, or assume the identity of the user. To edit a user's profile, navigate to their profile…

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