Restricting Agents from Changing Emails in Zendesk
Can agents be restricted from changing a customer's email in Zendesk?
Restricting agents from changing a customer's email in Zendesk is possible, but only on the Enterprise level of Support or Zendesk Suite.
At this subscription level, you can create custom roles and decide which permissions each role has. This allows you to remove the permission for editing end-user profiles from the agent role. Without this level, agents have default permissions, including editing end-user data.
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Editing a user's profile in Zendesk Support is straightforward. You can update their profile details, add or edit contact information, and even suspend, delete, or assume the identity of the user. To edit a user's profile, navigate to their profile…
How do I add contact information to a user's profile in Zendesk?
Adding contact information to a user's profile in Zendesk is simple and allows for multiple types of contact details. To add contact information, navigate to the user's profile and click 'Add contact'. You can then select the type of contact you…
Can I change a user's primary email address in Zendesk?
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Is it possible to add custom fields to an end user record in Zendesk?
Yes, you can add custom fields to an end user record in Zendesk to track additional data about your customers. This feature allows you to store specific information, such as a pet's name or age, directly in the user's profile. This data is then…
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