Fix Shopify App Display Issues - Frequently asked questions
Discover solutions to common issues with the Shopify app in Zendesk Support and Chat. Find answers to frequently asked questions about display problems and more.
Frequently asked questions
Why is the Shopify app in Zendesk not displaying information?
The Shopify app in Zendesk might not display information due to an ad blocker. If you're seeing an error message about an ad blocker preventing the Shopify sidebar app from loading, it's likely because your ad blocker is filtering out necessary…
How can I fix the Shopify app not loading in Zendesk due to an ad blocker?
You can fix the Shopify app not loading in Zendesk by adjusting your ad blocker settings. The issue arises because ad blockers may block requests needed by the Shopify app. To resolve this, you can add custom rules in your ad blocker to allow…
What are the endpoints affected by ad blockers in the Shopify app for Zendesk?
Ad blockers can affect specific endpoints in the Shopify app for Zendesk, preventing it from loading information. These endpoints are crucial for retrieving data about your Zendesk account. The affected endpoints include: -…
How do I add custom rules in my ad blocker for the Shopify app in Zendesk?
To add custom rules in your ad blocker for the Shopify app in Zendesk, you need to allow requests to specific endpoints. This can help resolve issues where the app isn't displaying information. For example, if you're using uBlock, you can use…
How can I allowlist my Zendesk subdomain in an ad blocker?
Allowlisting your Zendesk subdomain in an ad blocker can help resolve issues with the Shopify app not displaying information. This prevents the ad blocker from interfering with necessary requests. To allowlist your Zendesk subdomain, navigate to…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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